Getting started with virtual phone numbers: what you need to know
To help you out, we've put together this comprehensive guide covering everything you need to know to get started with virtual phone numbers.
What are virtual phone numbers?
Virtual phone numbers are an alternative to traditional landline or mobile numbers. They work by using the internet to connect calls instead of relying on a physical phone line. When someone calls your virtual phone number, the call is routed through the internet and can be answered on any device connected to the internet - a computer, tablet, or smartphone.
Benefits of using virtual phone numbers
Now that we know what virtual phone numbers are let's explore the benefits they offer:
1. Lower Cost
Virtual phone numbers are often significantly cheaper than traditional phone numbers, especially for long-distance or international phone calls. This can be a huge cost-saving for businesses with a global customer base.
2. Customizable options
Virtual phone numbers allow you to choose a number in any area code, regardless of where you're physically located. This feature is particularly useful for companies running national or international campaigns.
3. Professional image
Having a virtual phone number can make your business appear more professional and established, as it gives the impression that you have multiple locations or a larger workforce.
4. Enhanced features
Virtual phone numbers come with a range of enhanced features, including voicemail transcription, call recording, and multi-device ringing.
How do virtual phone numbers work?
Virtual phone numbers work by routing incoming calls through the internet instead of using traditional copper phone lines. The calls can then be answered on any device that is connected to the internet. This means that even if you're on a business trip, you can still answer calls to your virtual phone number from your laptop or mobile device.
Virtual phone numbers can be set up in just a few minutes and can be easily managed through an online portal. You can configure call routing schedules, set up call forwarding to multiple devices, and even manage voicemail messages.
How to choose a virtual phone number
When selecting a virtual phone number, there are several factors to consider:
1. Area code
Choose a phone number in the area code where the majority of your clients or customers are located. This will help you appear more familiar to your target audience.
2. Call volume
If you expect to receive a high volume of calls, be sure to choose a provider that can handle multiple calls simultaneously without experiencing lag or dropped calls.
3. Features
When selecting a virtual phone number, consider what features the provider offers and which of these are most important to you. For example, some providers offer call recording and transcription services, while others offer call screening.
4. Price
Finally, consider the cost of the virtual phone number and any additional fees that may be associated with the service.
How to set up a virtual phone number
Setting up a virtual phone number is straightforward:
1. Research and select a virtual phone number provider that meets your requirements.
2. Choose a phone number with the area code that targets your audience.
3. Set up an account with the provider and configure the necessary settings.
4. Choose the device(s) that you want to receive calls on and add them to your account.
5. Configure call forwarding, voicemail, and any other features that you require.
6. Begin using your virtual phone number to make and receive calls.
Conclusion
Virtual phone numbers are an excellent addition to any communication strategy. With their range of features and customizable options, virtual phone numbers provide businesses with a low-cost, professional alternative to traditional landline numbers. By following the steps outlined in this guide, you can be confident in selecting and setting up a virtual phone number that is tailored to your specific needs.