How to integrate VOIP with project management tools
Utilizing the internet to make and receive phone calls, VOIP has been a game changer for many businesses looking to cut down on communication costs. However, integrating it with project management tools can take its effectiveness to the next level.
In this article, we'll go over how to integrate VOIP with project management tools in order to maximize efficiency and productivity.
Setting Up VOIP
Before diving into integration, it's important to have a solid understanding of how VOIP works and how to set it up properly. First and foremost, a stable internet connection with sufficient bandwidth is necessary for VOIP to function effectively.
Once the internet connection is established, businesses will need to choose a VOIP provider. There are many options available, each with their own set of features and pricing options. Some popular VOIP providers include RingCentral, Skype for Business, and Vonage.
After selecting a VOIP provider, the business will need to purchase any necessary hardware, such as IP phones or adapters for existing phones. Most VOIP providers offer compatible hardware for purchase directly through their website.
Integrating with Project Management Tools
Now that VOIP has been set up and is functioning properly, it's time to integrate it with project management tools. There are a few different ways to go about this.
One option is to utilize the VOIP provider's integration features, if available. For example, RingCentral offers a variety of integrations with popular project management tools such as Salesforce, Zendesk, and Trello. By using these integrations, users can make and receive phone calls directly within the project management tool they are working in, streamlining communication and making it easier to keep track of important conversations.
Another option is to use a third-party integration platform such as Zapier. Zapier allows users to connect different apps, including VOIP and project management tools, and automate certain tasks. For example, users can set up a Zap that automatically creates a new task in Trello whenever a call is missed in RingCentral.
Benefits of Integration
Integrating VOIP with project management tools can have several benefits for businesses. One of the primary benefits is increased efficiency. By having all communication channels in one place, employees can easily keep track of conversations and important information without having to switch between multiple apps.
In addition, integrating VOIP with project management tools can improve collaboration. Team members can easily share information and update each other on project progress without having to leave their project management tool. This promotes a more streamlined workflow and can ultimately lead to faster project completion times.
Conclusion
Integrating VOIP with project management tools can be a game changer for businesses looking to improve their communication and overall productivity. By setting up VOIP, selecting a provider, and integrating it with project management tools, businesses can streamline their communication channels and improve collaboration across teams. With the right tools and setup, integrating VOIP can be a seamless process that leads to significant benefits for businesses big and small.